Privacy Policy

1. Information we collect

We collect information you provide directly through enquiry forms, consultation requests, email, telephone and messaging platforms.

• Contact details such as your name, email address and telephone number
• Information about your immigration goals and circumstances
• Documents you choose to share with us in the course of an engagement
• Technical information such as browser type and pages visited

2. How we use information

Personal information is used to respond to enquiries, assess eligibility, prepare and review applications, and communicate with you about your matter.

We do not sell personal information, and we do not use it for automated decision-making.

3. Legal basis and consent

We rely on your consent and on our legitimate interest in responding to enquiries and providing professional services. You may withdraw consent at any time, subject to legal and professional record-keeping obligations.

4. Disclosure to third parties

Information may be disclosed to Canadian government authorities where required to submit an application on your instructions, and to service providers who support our operations under confidentiality obligations.

5. Storage and security

We apply reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we encourage you to avoid sending sensitive identity documents through unsecured channels.

6. Retention

Records are retained for the period required to provide services and to comply with professional and legal obligations, after which they are securely destroyed or anonymised.

7. Your rights

Subject to applicable law, you may request access to the personal information we hold about you, request correction of inaccuracies, or ask that we delete information we are not required to retain.

8. Contact us

Questions about this policy can be sent to info@fortuneconsultancy.ca or by telephone on +1 (905) 903-5254.